Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unworn, with tags (if applicable), and in its original packaging. You must also provide proof of purchase.
To initiate a return, please contact us at contactustechvoras@gmail.com with your order number and reason for return.
⚠️ Important:
Returns must be approved before being sent. The return address will be provided after approval. Items sent without prior authorization will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of receipt with photos, and we will resolve the issue promptly.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Personal care goods
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Custom or personalised items
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Perishable goods
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Hazardous materials
Exchanges
To exchange an item, please return the original item (after approval) and place a new order.
UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved, refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at contactustechvoras@gmail.com